Cancellation & No Show Policy
Dear Valued Client
With every professional business there is a serious side…. Thank you for taking the time to read, understand and appreciate this new enforcement.
We understand that circumstances arise that do not allow you to keep your appointment, but please remember to be courteous by calling 24 hours prior to your appointment to cancel if you cannot make it or reschedule. You may also leave a voicemail or Facebook message to cancel. Please do this as soon as you know you cannot make your appointment so that we can attempt to schedule your appointment another client who may be on a waiting list.
When you book an appointment at The Spa & Beauty Clinic, your here is very important to us, Cancellations within the time stipulated in our cancellation policy will allow us to allocate this space to someone else without it affecting our ability to operate. Also, please note if you are running late you may have your treatment time shortened to avoid inconveniencing the client that has a booking after you. Please note, that the following cancellation policy is now in operation.
- If you wish to reschedule or cancel your appointment and fail to give the 24 hours notice, 50% will be taken as a late cancellation fee.
- Last minute cancellations or “No Shows” will be charged a cancellation fee each time.
- NO SHOWS will be charged 100% of service amount and is payable within 7 days.
- A Cash or card deposit of 50% will be required for any new clients that have not visited us before booking a treatment longer than 45 minutes.
- All bookings in advance for Christmas must have a deposit.
- If you have a gift voucher to use, we require you to quote your voucher number when making a booking, which becomes your deposit fee. If less than 24 hours’ notice is given of a change or cancellation a 50% fee of the treatment booked will be deducted from the value of your voucher. If you do not show up for your appointment, 100% value of the voucher will be void.
- ALL Spa bookings requires £10 per person non returnable or transferable booking fee.
The Spa & Beauty Clinic prides our self on offering you the very best of care, products and services. Thank you for your understanding! Xxx
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I have been having my nails done here for more than 10 years. Friendly staff and the atmosphere is great. The salon offers numerous treatments at competitive prices. 100% satisfaction every time. I would never venture anywhere else and I look forward to having my nails done here for many years to come!